FREQUENTLY ASKED QUESTIONS
All Your Answers, In One Place.
General
It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the Toronto. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use marijuana in Canada.
- North York
- Scarborough
- Oshawa
- Ajax
- Pickering
- Whitby
The 25% first order discount is only 1 per household – code is “first25”
Same day delivery cut off time is 9:00 pm
Fulfillment Hours: Mon-Sun 11am EST to 7pm EST
We respond to emails daily. During hours of operation expect a response time of 1 hour during our hours of operation but do expect that time to increase to as long as 3-5 hours during sale periods, holidays, etc.
After hours of operation, expect a response time of 12-24 hours.
Account
Your privacy and the safety of your identity is very important to us.
Your ID will not be stored in our servers. Your ID is sent to our Gmail account that is encrypted by Virtru, once your ID is verified we delete it permanently off our servers.
We have your safety in mind.
Contact our customer support team and our team will reset the password for you.
Orders
Its as easy as counting 1,2,3!
- Choose the items you would like and add them to cart
- Checkout, make sure all your information is correct
- Wait for delivery!
Please be aware that once your payment has been accepted or your order is en route we cannot cancel or edit your order.
Delivery
Cut off for same-day delivery is 9:00 pm.
Yes, please have your ID ready when our driver gets to you. To order you must be 19+
The delivery estimate is 1 hour –3 hours. These times are not guaranteed during holidays, rush hour but rest assured we will get to you ASAP.
Your information will never be given to any third party delivery company.
Its as easy as counting 1,2,3!
- Choose the items you would like and add them to cart
- Checkout, make sure all your information is correct
- Wait for delivery!
Payments
If you decide to pay cash, please have your ID ready at the door and have the exact change ready at the door, pelase note our drivers don’t carry cash or change with them.
If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.
To go to spam folder through Gmail , please watch this video: WATCH HERE
To go to spam folder through Outlook, please watch this video: READ HERE
As a last resort please contact our customer support team.
- Log into your online or mobile banking app and select the account.
- Add our payment email address.
- Enter the amount and a security question
The participating bank or credit union transfers the funds using established and secure banking procedures. Transfers are almost instant, but can take up to 30 minutes depending on your bank or credit union.
The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- Secure login process
- A security question and answer to ensure only the intended recipient receives the money
- 128-bit browser encryption
- Checkout, make sure all your information is correct
- Wait for delivery!