FREQUENTLY ASKED QUESTIONS

All Your Answers, In One Place.

General

It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the Toronto. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use marijuana in Canada.

We Serve Selected Municipalities in the Greater Toronto Area! Please note we do not deliver to commercial addresses. Hotels are An Exception.
  • North York
  • Scarborough
  • Oshawa
  • Ajax
  • Pickering
  • Whitby

The 25% first order discount is only 1 per household – code is “first25”

Our hours of operation are Mon-Sun 11 am – 9 pm EST.

Same day delivery cut off time is 9:00 pm

Fulfillment Hours: Mon-Sun 11am EST to 7pm EST

We respond to emails daily. During hours of operation expect a response time of 1 hour during our hours of operation but do expect that time to increase to as long as 3-5 hours during sale periods, holidays, etc.

After hours of operation, expect a response time of 12-24 hours.

Account

Your privacy and the safety of your identity is very important to us.

Your ID will not be stored in our servers. Your ID is sent to our Gmail account that is encrypted by Virtru, once your ID is verified we delete it permanently off our servers.

We have your safety in mind.

Contact our customer support team and our team will reset the password for you.

Orders

Its as easy as counting 1,2,3!

  1. Choose the items you would like and add them to cart
  2. Checkout, make sure all your information is correct
  3. Wait for delivery!
Unfortunately at this time you are unable to pick up your order as we are a online weed delivery dispensary. We will be able to deliver to the address given at checkout!
If you want to change or edit your order please be sure to email us immediately. We will do everything we can to accommodate you.

Please be aware that once your payment has been accepted or your order is en route we cannot cancel or edit your order.

Delivery

All orders under $50 will have to pay a $10 delivery fee, all orders over $50 will get free delivery
Orders are delivered between 11 am and 9 pm.

Cut off for same-day delivery is 9:00 pm.

For the safety of our drivers live tracking will not be available! You will receive a text when we are on the way, approaching and arriving. Please allow a few minutes for our driver to get to your door.

Yes, please have your ID ready when our driver gets to you. To order you must be 19+ 

The delivery estimate is 1 hour –3 hours. These times are not guaranteed during holidays, rush hour but rest assured we will get to you ASAP.

All orders are delivered by our highly trained and friendly drivers. Each order is carefully picked, then delivered to you by one of our drivers. Our team will do their best to follow any order/delivery instructions you provide. Please feel free to reach out to our customer support team if you have a special request or need more information about our delivery process.

Your information will never be given to any third party delivery company.

Its as easy as counting 1,2,3!

  1. Choose the items you would like and add them to cart
  2. Checkout, make sure all your information is correct
  3. Wait for delivery!

Payments

For Local Delivery: E-transfers or Cash

If you decide to pay cash, please have your ID ready at the door and have the exact change ready at the door, pelase note our drivers don’t carry cash or change with them.

If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.

To go to spam folder through Gmail , please watch this video: WATCH HERE 

To go to spam folder through Outlook, please watch this video: READ HERE

As a last resort please contact our customer support team.

There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your bank or credit union directly.
To send, follow these easy-to-use instructions:
  • Log into your online or mobile banking app and select the account.
  • Add our payment email address.
  • Enter the amount and a security question

Email Money Transfer or Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada using online banking.

The participating bank or credit union transfers the funds using established and secure banking procedures. Transfers are almost instant, but can take up to 30 minutes depending on your bank or credit union.

No, all sales are final. For exemptions please contact our customer support. Any exceptions offered will be in the form of store credit only.
You are not sending money by email or text message: Only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money.

The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption
  1. Checkout, make sure all your information is correct
  2. Wait for delivery!

Product

If there are any issues with your products please email us at [email protected]

Please include your order number, the issue, and photos.

Please refer to the instructions above to properly make a claim.

Yes! All our flower images are taken in-house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor-supplied images.

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

Don't Hesitate To Give Us A Shout!

Can't find the answers you are looking for? Send us a message!

Send us an email at [email protected] or call us at (437) 996 2655. Our support team is available  Mon-Sun from 11:00 am–9:00 pm.

Feel free to contact us and let us know if you have any queries. We don’t bite!

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