FREQUENTLY ASKED QUESTIONS
All Your Answers, In One Place.
General
It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the Toronto. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use marijuana in Canada.
All first time customers will receive 20% off and and 250 bonus points with their first order! Enter coupon “new20” during checkout!
Please note this coupon is only limited to 1 per customer and 1 per household. We also retain the right to remove this coupon at any time up to our discretion
I live in the same house as someone who’s already used this coupon?
I’m sorry we do not allow any exceptions to this policy and we enforce it strictly.
Same day delivery cut off time is 8:30pm
Fulfillment Hours: Mon-Sun 10:30am EST to 8:30pm EST
We respond to emails and text messages daily. During hours of operation expect a response time of 5-20 minutes during our hours of operation but do expect that time to increase to as long as 30 mins during sale periods, holidays, etc.
After hours of operation, expect a response time of 6-12hours.
Account
Your privacy and the safety of your identity is very important to us.
Your ID will not be stored in our servers. Your ID is sent to our Gmail account that is encrypted by Virtru, once your ID is verified we delete it permanently off our servers.
We have your safety in mind.
Contact our customer support team and our team will reset the password for you.
Orders
Its as easy as counting 1,2,3!
- Choose the items you would like and add them to cart
- Checkout, make sure all your information is correct
- Wait for delivery!
Please be aware that once your payment has been accepted or your order is en route we cannot cancel or edit your order.
Not a problem! We offer Canada Post XPRESS shipping on all out of town orders if you were interested in any of our products. Free Delivery starts at all orders over $199!
Our drivers will always call and text upon delivery. If you aren’t responding, then our driver will only wait up to 10 minutes before attempting to redeliver the package at a later time.
However, a $5-$10 delivery fee (depending on location) will be applied as a redelivery fee for fuel costs.
We always recommend keeping your phone beside you at all times and ringer on loud after placing an order!
Delivery
Cut off for same-day delivery is 8:30 pm.
No, we will not process your order until the proper ID verification has been sent over. After checking once online we won’t have to check again.
The delivery estimate is 1 hour – 2 hours. Sometimes possibly even quicker. However, these times are not guaranteed during holidays, rush hour but rest assured we will get to you ASAP.
Your information will never be given to any third party delivery company.
Its as easy as counting 1,2,3!
- Choose the items you would like and add them to cart
- Checkout, make sure all your information is correct
- Wait for delivery!
Payments
If you decide to pay cash, please have your ID ready at the door and have the exact change ready at the door, pelase note our drivers don’t carry cash or change with them.
If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.
To go to spam folder through Gmail , please watch this video: WATCH HERE
To go to spam folder through Outlook, please watch this video: READ HERE
As a last resort please contact our customer support team.
- Log into your online or mobile banking app and select the account.
- Add our payment email address.
- Enter the amount and a security question
The participating bank or credit union transfers the funds using established and secure banking procedures. Transfers are almost instant, but can take up to 30 minutes depending on your bank or credit union.
The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- Secure login process
- A security question and answer to ensure only the intended recipient receives the money
- 128-bit browser encryption
- Checkout, make sure all your information is correct
- Wait for delivery!
Product
Please include your order number, the issue, and photos.
Please refer to the instructions above to properly make a claim.
Yes! All our flower images are taken in-house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor-supplied images.
Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
All defective vapes or cartridges must be reported to our customer service team for review within 3 days of purchase to be eligible for resolution.
Our customer service team will do our best to try and troubleshoot any issues if we deem the product is in working condition it will be exchanged.
We require photos of all the available liquid in the vape to determine the appropriate resolution.
Don't Hesitate To Give Us A Shout!
Can't find the answers you are looking for? Send us a message!
Send us an email at [email protected] or call us at ((226) 782-0744. Our support team is available Mon-Sun from 11:00 am–9:00 pm.
Feel free to contact us and let us know if you have any queries. We don’t bite!
